Frequently Asked Questions

Computer & Internet Issues

What kind of computer equipment and Internet access do I need to use this online education?

Users need high-speed Internet connection (DSL or cable, no dial-up) and audio capabilities (sound card) to accommodate streaming audio and video. Public libraries in larger cities usually have high speed Internet access, but may have a time limit as to how long user can be on their computers. A modern internet browser (such as Internet Explorer or Firefox) is required. Adobe’s Flash Player software is needed and can be downloaded from Adobe at no charge.

My Internet connection doesn't seem reliable, and therefore am having trouble viewing courses. What should I do?

If your internet connection seems spotty or it appears that you keep getting kicked off this site while watching course videos, you should first check with your Internet Service Provider.  It is possible that your connection is intermittent due to high usage in your area, or that your modem or other equipment is not functioning correctly.  Please verify that your connectivity is in working order before contacting our technical support group for assistance.

Enrollment & Training Courses

Can I stop and re-start the training, or it is necessary to do the whole training at once?

You can stop and re-start the training, but you will need to log back in if you re-start, so make sure your password is written down. Also keep a record of where you stopped, so you can continue where you left off. Topics vary in length and if you need to stop, it is recommended that you complete the segment you are watching. Students have 45 days from the date of purchase to complete the training and take the test. If a student does not complete the training including taking the post test within the 45 day limit, we can offer one extension. Beyond three months after original purchase, students will need to purchase the training again.

Do I need to complete the training within a certain amount of time?

Yes. Students have 45 days from the date of purchase to complete the training and take the test. If a student does not complete the training including taking the post test within the 45 day limit, we can offer one extension. Beyond three months after original purchase, students will need to purchase the training again.

To meet the 4-hour requirement, do I really have to select the 4-hour HIV Training Bundle and view all 4 hours?

Yes. and viewing these sequentially works the best. The 4-hour HIV Training Bundle ensures the correct set of segments. If you are taking this training for WA licensing purposes, the state is very rigid that students view all 4 hours. Students can stop and re-start the training and are best served if they finish viewing an entire segment as the system is not agile enough to remember if a student stopped mid-way through a segment.

To meet the 7-hour requirement, do I really have to select the 7-hour HIV Training Bundle and view all 7 hours?

Yes and viewing these sequentially works the best. Selecting the 7-hour HIV Training Bundle ensures the correct set of segments. If you are taking this training for WA licensing purposes, the state is very rigid that students view all 7 hours. Students can stop and re-start the training and are best served if they finish an entire segment before stopping as the system is not agile enough to remember if a student stopped mid-way through a segment.

Training Program Concerns

Who is responsible for the training content?

Health Information Network.

Who is responsible for the technical side of this training?

Health Information Network.

How much does this educational training cost and what are the payment options?

Online training is $10 per topic, so the 4-hour requirement is $40 and the 7-hour requirement is $70. Payment options are VISA, MasterCard, and Discover credit or debit cards. Your credit card statement will show a charge made to “Health Information Network” as the transaction description.

Is this training approved for Continuing Education Credits?

Some professional boards and associations accept copies of student payment and completion certificates for continuing education credits.

What records should I keep?

Keep a copy of your payment receipt and upon finishing post-test, save these copies to your own computer, or print a copy out. Be aware that once the test is finished and the user logs out, the quiz results are not retrievable and the test will need to be taken again. Make many copies of your completion certificate and keep in a safe place. Health Information Network can issue a replacement certificate but does charge $10 to cover the cost. If you have lost your completion certificate, call or email us.

Training Program, Quiz & Certificates

I am having a problem using this training. What should I do?

There may be computer hardware problems at your end, such as how old your computer is, does it have a sound card, modem connection or if you have a dial-up connection (remember streaming audio and video require a high-speed internet connection).  Institutions such as hospitals may have “firewalls” that prevent employees from using internet based trainings; check with your facility’s Information Technical System department. To take the courses and quizzes, only a modern internet browser (such as Internet Explorer or Firefox) and a broadband internet connection is required. No special software is needed. The courses and tests do, however, depend on having the most current Flash player. You should upgrade to the latest free version of the player at the Adobe Flash Player Download Center. You can see what version you have, and other details at the Flash Player Information Site. If you need to know the minimum system requirements for flash, this can be found at the Adobe System Requirements page for the Flash Player.

I am having trouble printing my certificate. What should I do?

In order to view and print the certificate, you must have the Adobe Acrobat plugin for your browser. This plugin is installed when you install Adobe Acrobat Reader. When the certificate loads in your browser, you will see the Acrobat tool bar which will allow you to save or print the certificate. If you are having problems printing documents from this site, we recommend that you upgrade your browser version: Internet Explorer 7 (or above) and Mozilla Firefox 1.5 (or above) are recommended. We also recommend that you download and install the latest version of Adobe Acrobat Reader. If you have tried these methods but are still experiencing difficulties, please do not hesitate to contact us. Your feedback is always appreciated, especially as we continue to improve the site.

What information is sent to Health Information Network regarding the payment and quiz results of this training?

We receive a copy of each student’s payment receipt automatically as well as a copy of the completed quiz results upon completion with time and date stamp. We know if students have put in the time required to meet their requirements.

I need this training for licensing purposes. How do I get verification I have completed the required hours?

After viewing the videos, students using this training for licensing purposes select the correct test according to the number of hours required, and take that post-test after viewing the videos. The post-test is not available unless the training has been purchased and videos viewed. After completion of the post-test, it will be graded online and students will know upon completion if they have passed; 75% correct is a passing score.  When a student successfully passes, a message will appear on your screen indicating successful completion of the training, along with a link to the certificate of completion. If there has been either a name change or address change, please make sure we have the most current information for those items. Students can email us those changes to information@healthinfonetwork.org. Health Information Network does not send test results or completion certificates to the WA Department of Licensing for our students; it is the student’s responsibility to send a hard copy of the completion certificate along with their application to the WA Department of Licensing. We also suggest making many hard copies of the completion certificate. Lost certificates may be replaced for $10, payable to Health Information Network, upon our verification of student’s passing post test score.

For WA State licensing purposes, are Health Information Network's certificates of completion recognized by the Dept. of Licensing Boards?

Yes, however do not send your post-test or quiz results to your WA State Licensing Board. After you receive your certificate, make several copies and then send a copy of our certificate along with your state application to the appropriate WA State licensing board to obtain your professional license.

Purchasing Questions

After buying my training I received a ‘Credit Card Declined’ message. What does this mean?

Our students’ credit cards are verified by an Address Verification System, built directly into banking networks. It validates the credit card information presented for processing, prevents fraud and is very strict. A credit card may be declined if the address and name entered for the card do not MATCH 100% the name and address on file for the card holder, so the transaction may be denied. If this is happening to you, then you need to contact your financial institution for more information. To speed up the processing of your order, please ensure your billing address matches the address on your credit card statement.

After the course is paid for, then what?

We receive a copy of each student’s payment receipt automatically as well as a copy of the completed test results upon completion with time and date stamp. We know if students have put in the time required to meet their requirements.

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